AZ Hardball - Arizona Diamondbacks, Cactus League, Fall League » CEO http://azhardball.com Arizona Baseball - Diamondbacks, Spring Training, Fall League Sat, 04 Sep 2010 18:02:23 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Derrick and His D-backs Monthly Chat http://azhardball.com/2009/05/15/derrick-and-his-d-backs-monthly-chat http://azhardball.com/2009/05/15/derrick-and-his-d-backs-monthly-chat#comments Fri, 15 May 2009 15:18:42 +0000 AZ Hardball http://azhardball.com/?p=1786 feat_feat_0007Don’t get us wrong, we are not pleased with how the team is doing either but we were not surprised to hear the answers to some tough questions given to Derrick in his Monthly chat. Yes, the team is not playing well and he is fully aware. Derrick performs in the highest management capacity of the team and is ultimately accountable for everything that goes on from finances and staffing to the team’s performance. However, as in any strong organization there is definitely a separation of authority. This is good because there seems to be accountability at the appropriate levels. Derrick gets that some of the fans are disappointed but, he is also an invaluable asset to the organization. As any strong leader does, he did not show doubt in his team, only awareness of what is going on. A great leader praises in public and punishes in private, which would be indicative of how the how the management changes took place over the last week.

With that said, as silent observers on the weekly chat, we did take it seriously but some of these wondering thoughts crossed our heads. Here are some of the questions that we had for Derrick that may, or may not have, made it passed moderation:

Is it true that Yum Brands, Inc, DBA Taco Bell, is compensating the Diamondbacks for not scoring 6 or more runs to limit their free taco distribution?

We thought this would put a smile on his face. This is completely ridiculous but we found it amusing. The stars pretty much have to be aligned for the free tacos anyhow. Nothing like the free Circle K Thirstbusters. Taco Bell has been giving away tacos for as long as we can remember so there is absolutely no truth to this.

Can anyone upgrade/ downgrade their tickets for tickets in the all-you-can-eat section?

Okay, so this is a more legitimate question. The D-backs have created the new section in the club level seats and they are always packed. It does not matter. There could be 15,000 fans there and that section is filled to capacity. We have been to Dodger Stadium and seen theirs and all we can say is that the D-backs definitely take care of their fans.

Is there any type of formal customer service training that the staff goes through?

We think that the answer is yes to this one. “Welcome back!”, “Good to see you again.” ,“Welcome to Chase Field.”, are only some of the things we repeatedly hear at the stadium. At times we forget that the team is struggling when we are made to feel so at home.

Is there any update on the Spring Training location for the Arizona Diamondbacks?

This would have been another good question to ask but did not cross our minds until after the fact. We have heard that the team is looking at a parcel of land in North Phoenix as a possibility. As North Phoenix residents, we have seen a couple of fairly large parcels just south of the Desert Ridge Marketplace and the Loop 101 and another north of the 101 off of Cave Creek. We would just like to know where to move closer to.

Until next time, continue to show your support by cheering on the D-backs as the team continues to give back to their fans and Arizona communities.

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